In servicing your computer, Spa Computers warrants that service will be performed in a professional and timely manner. Spa Computers offers a 90-day limited computer repair warranty on all computer repairs and upgrades – unless specified below. We will demonstrate that the repair is complete at the time you pick up your computer, laptop or iPhone.

At Spa Computers discretion, if the issue from the original work order reoccurs within 90 days (or hardware specified below) and has not been caused by physical damage, negligence or misuse on behalf of the customer or other third party, we will perform the service again at no charge.

iPhone/iPad Screen Repair Warranty – 30 Days:

30 Day Limited Warranty on the iPhones Glass Digitizer or LCD Screen component replacement for hardware failure under normal working conditions & use. For example, an un-responsive touch screen, erratic touch screen, “ghosting”, black screen, distorted display. Reinstallation included during this 30 Day Limited Warranty.

Replacement will be provided free of charge during first 30 days from invoice ONLY if component(s) purchased, replaced, installed and documented on your repair invoice by Spa Computers is diagnosed to be defective, at fault, has failed under normal operating conditions, and applicable to warranty conditions below. NO RETURNS OR REFUNDS.

What IS Covered Under Our iPhone/iPad Limited Repair Warranty;

– The specific hardware component(s) replaced, installed & documented in detail on your repair invoice.

– Black or distorted LCD screen (if replaced).

– “Ghost touch”, erratic touch screen behaviour, unresponsive touch screen or dead spot. (If replaced by Spa Computers)

– Touch screen separation from iPhone frame.

 

What IS NOT Included Under Our iPhone Limited Repair Warranty;

– Physical damage, negligence, or misuse on behalf of the customer or other third party.

– Cracked screen, shattered screen, hairline crack(s), dropped iPhone, liquid damage.

– Mishandling that causes the frame to bend or twist.

– Acts of “Mother Nature”

– If the iPhone has been opened up either by user or other 3rd party.

– Damage resulting from attempted customer repairs or other 3rd party.

– Software or “App” issues unrelated to the repair.

– New damages unrelated to the original repair.

– Other hardware / electronic failures not related to the specific repair documented in detail on your repair invoice.

Laptop LCD Screen Replacement Warranty – 90 Days:

90 Day Limited Warranty covers screen manufacture hardware defects, screen failure under normal conditions & use.

Replacement will be provided free of charge during first 90 days from invoice ONLY if new screen purchased, installed and replaced by Spa Computers is diagnosed to be defective, at fault, and has failed under normal working conditions.

NO RETURNS OR REFUNDS.

What Is Covered Under Our Laptop Screen Limited Replacement Warranty;

– The new LCD screen & installation of the new LCD screen documented in detail on your repair invoice.

– Installation of the new LCD screen installed and documented in detail on your repair invoice.

– Horizontal lines, distorted or pixelated LCD display screen.

 

What IS NOT Covered Under Our Laptop Screen Limited Replacement Warranty;

– Signs of physical damage, negligence, or misuse on behalf of the customer or other third party.

– Cracked screen, shattered screen, hairline crack(s) or liquid damage.

– Damage resulting from attempted customer repairs or other 3rd party.

– Black “blotches” on screen, indicate physical damage – excessive pressure to LCD screen.

– Software issues unrelated to the repair.

– New damages unrelated to the original repair.

– Other hardware / electronic failures not related to the specific repair documented in detail on your repair invoice.

 

Not Covered Under Computer Repair Warranty –

There are NO warranties that involve personal or 3rd party software issues.

There are NO warranties that involve subsequent virus – malware – spyware – adware infections.

We provide what we believe is that best protection against viruses and spyware at the time of service. There is no 100% protection against these type computer threats. Each computer is susceptible to viruses. There are no free or paid Anti-Virus, Anti Spyware program that is “100% bullet proof”. We cannot control your internet surfing habits, your downloads, program installs and your email.

Shipping: If your device has failed under warranty, and customer has relocated, shipping is not covered under warranty.

Customer is responsible for shipping charges.

Problems and issues caused by negligence, misuse or physical damage on behalf of the customer or other third party.

(“Third Party” = Another user, person or company or indirect non-related hardware or software issues)

Additional software, hardware, parts, system upgrades added OR installed to the system by the user.

For component specific replacement warranty, labour & reinstallation of the component is not included beyond our own 45-day limited warranty on the initial repair. You are responsible for knowing the manufactures warranty terms (via manufactures website), registering the product if required by the manufacture and return of the component to the manufacture under their own warranty.

If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair there of, will not be covered under the warranty.

Warranty is void if our internal warranty repair seal is ripped or tampered with.

This warranty does not cover any loss of business, profits, or other consequential damage, real or perceived, that may have resulted from any malfunction of the computer system nor does it cover any hardware or software installed by the user.

Damage from flood, lightning strikes, earthquake, any other acts of God, mishandling, dropping, or infestation is not covered by this warranty.

The limited warranty does not cover damage resulting from damage caused by failure to provide a suitable installation or operating environment for the product and/or accessories; damage caused by impact with other objects, dropping, falls, spilled liquids or immersion in liquids; servicing not authorized by Spa Computers, usage not in accordance with product instructions, failure to perform required preventive maintenance, accident, abuse, misuse, neglect, natural disasters such as flood, fire, earthquake or lightening, problems with electrical power such as power surges and problems caused by use of parts, components, services or software not supplied by Spa Computers.

Warranty coverage will not apply in the event the serial number, unit number or rating label has been removed, altered or defaced. This limited warranty does not cover damage resulting from failure to back up your data or other files, nor does it cover damage caused by programs, data, viruses or other files. Spa Computers is not responsible for any loss of your data and recommends that the consumer maintains a back-up system at all times to rebuild or reconstruct lost or altered files, data or programs.

Spa Computers makes no representations or warranties, express or implied, with respect to services provided by Internet Service Providers. This includes their ability to provide services, their ability to work with our systems, interruption of service, or their ability to sustain such services over extended periods of time. Spa Computers is not affiliated and has no agency relationship with providers of such services and is not responsible for their actions or inactions. Spa Computers makes no representations or warranties, express or implied, with respect to Internet retail products or services provided by other companies, or accessibility via its website. Although your computer system may include programs, software or access to certain providers, Spa Computers makes no guarantee of access to providers, programs, software or websites.

This limited warranty does not cover any items in the following categories: software; sound cards, joysticks, printers, scanners, speakers, cameras, (Collectively “Accessories”); other external peripherals; Accessories or parts added to a Spa Computers computer system. These components may have a warranty from their respective manufacturers.

 

Spa Computers reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

We strive to make each computer very reliable and take great effort in building and fine tuning every system. We take precautions to prevent static damage to any component and are very careful installing/removing vital components. Due to our warranty coverage and our reputation, we do not want any other shop or the actual customer to open/install/uninstall any internal component.